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What is Trade Protection
At Fyaril, we want to make cross-border transactions more accessible. Here, we are the mediators between our sellers and customers. To protect both of them from fraud, disputes and transaction failures, we have put in place various mechanisms to protect trading. With these safeguards, we aim to build trust and ensure successful, secure transactions globally.
Take a look at our comprehensive overview of the mechanisms and see how you can benefit.
Payment Protection
Product Quality Protection
Shipping Protection
Money-Back / Refund Policy
Vendor Verification
Customer Service

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Payment Protection

Payment Protection

We ensure that transaction between buyer and seller is seamless. In case of dispute, return, refund or any issue during the shipment, Fyaril steps in to ensure buyer and seller interests are protected.

Payment in Escrow

We take payment from the buyers to Fyaril account. Payments are held in escrow till a certain duration and released at a later stage.

Set Payment Milestones

Buyers and vendors agree on specific milestones, like shipping or delivery, after which funds are partially or fully released.

Monitor Transaction Status

Both parties can view the status of payment through the platform. Transparency is ensured via a user-friendly interface that tracks progress.

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Product Quality Protection

Product Quality Protection

Product quality protection guarantees that the buyer receives goods that meet the specifications agreed upon in the contract. Inspections are held at the factory before the shipment followed by third party checks and required certifications are submitted as agreed upon. If the product delivered is substandard or different from the agreed-upon terms, the buyer can claim compensation or a refund.

Define Product Specifications

Buyers should outline detailed product specifications, including quality, materials, and dimensions.

Request Samples

Buyers can request for product sampling in advance to check product quality an standards.

Product Customization

Communicate any customization needs, such as branding, packaging, or specific features, to ensure the final product meets your requirements and avoids production glitches.

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Shipping Protection

Shipping Protection

Shipping protection ensures that buyers are protected in case goods are not shipped, shipped late, or damaged during transit. It guarantees that buyers receive compensation if shipping issues arise.

Verified Logistics Partner

We partner with verified logistics partner outlined by our platform

Set Shipping Timelines

Our platform requires vendors to specify clear shipping timelines for on-time delivery guarantee.

Track Shipment Progress

Buyers can monitor their orders using real-time tracking tools provided by the platform.

Submit a Claim for Late or Non-Delivery

If a shipment is delayed or not delivered, buyers can file a complaint, and compensation is awarded after investigation.

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Money-Back / Refund policy

Money-Back / Refund policy

The money-back guarantee allows buyers to request a refund if the vendors does not comply with the contract terms, or if the products are damaged during shipping or missing.

Negotiate Refund Terms

Buyers and vendors agree upon specific conditions under which a refund can be requested.

Product Evidence

The buyer provides evidence to us (e.g., photos, inspection and tracking information)

Refund Process

Replacements are provided in case of defective or damaged products, following an evaluation of the claim.

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Vendor Verification

Vendor Verification

Vendor verifications means ensures that only legitimate, verified businesses are listed on the platform

Pre-Transaction Research

Buyers can check a supplier’s verification status on the platform. Verified vendors have undergone background checks, financial verification, etc.

Vendors Due Diligence

Additional due diligence, such as reviewing certifications and requesting samples, can further confirm a supplier’s credibility.

Verify Compliance

Fyaril ensures that verified vendors meet all necessary legal and regulatory standards applicable laid down by the law of the land.

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Customer Service

Customer Service

Customer service ensures that buyers receive prompt assistance throughout the transaction process, helping resolve queries quickly and effectively

Timely support

We offer trimly customer service to assist with transaction issues, product inquiries, or technical difficulties.

Dedicated Account Managers

We assign account managers to buyers, providing personalized support and helping with complex transactions and bulk shipments

Fyaril Help-Center

Buyers can access FAQs, guides, and tutorials to resolve common issues independently