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Customer (B2C) - FAQs
Customer (B2C) - Frequently Asked Questions
Answers to common questions about shopping, shipping, and your orders on Fyaril.
Does Fyaril deliver to my address?
To check for service availability, simply enter your zip or pin code on any product page. Our serviceable areas are updated regularly as we expand our logistics network.
How do I check my order status?
You can find live updates for your order by visiting the "Track Shipment" section on our website or you can see order status on order page in you profile. You will also receive email notifications at each stage of the shipping process.
How are orders delivered?
We partner with trusted global and local courier services such as DHL, FedEx, and India Post to ensure your orders are delivered safely and on time.
Can I order from abroad and have it delivered in India?
Yes, absolutely. We support deliveries within India, even if you are placing the order from another country.
How can I get faster delivery?
Delivery times depend on the courier partners and the size of your order. To potentially save on shipping time and costs, consider ordering multiple products from the same vendor, as they can be consolidated into a single shipment.
I received a partial, incorrect, or empty package. What should I do?
Please contact us at customer.support@fyaril.com within 24 hours of receiving the delivery. Be sure to include your order number and clear photos of the package and its contents. Claims made after this 24-hour window or without photographic evidence cannot be processed.
The Fyaril Promise
We are committed to delivering high-quality products on or before the promised date. Our mission is to build lasting trust between our customers, our vendors, and our platform through reliable and transparent service.