KYC & Vendor Badges - Frequently Asked Questions (FAQ)

1. How long does the verification process take?

After you submit your documents for a section, our admin team typically reviews them within 3-5 business days. You will receive an email notification once the review is complete, whether it's approved or requires further action.

2. What happens if my document is rejected?

If a document is unclear, expired, or incorrect, the section status will be updated to "Requires Action." You will receive an email explaining the reason for rejection. You can then go back to the KYC Verification page, upload the correct document, save it, and resubmit it for review.

3. I forgot to click the "Submit application for badge" button. What should I do?

You can return to the KYC Verification page at any time during your onboarding. Simply expand the relevant section, and the "Submit application" button should still be there. Click it to send your saved documents for review.

4. Can I apply for more badges after my store is live?

Yes. You can access your KYC and badge management section from your Seller Dashboard even after you start selling. As your business grows and you gain new certifications, you can apply for additional badges at any time.

5. Where will my earned badges appear?

Once approved, your badges will be prominently displayed on your main Seller Storefront page and on each of your individual product listing pages, helping you build credibility with every customer visit.

6. Do I need to provide every single document listed under "Potential Documents"?

No. The lists provide examples of documents that can prove your eligibility. Often, one or two strong documents (like a trademark certificate for the "Top Brand" badge) are sufficient. Provide the clearest and most relevant proof you have. If our team needs more information, they will let you know.