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Help Center /Private Buyers Guide/

Shipping and delivery

Shipping & Delivery

All orders placed on Fyaril are dispatched through our network of reliable courier partners to ensure your products arrive safely and on time.

Does Fyaril deliver to me?

You can easily check delivery to your address. On any product page, click the shipping link and enter your zip/pin code to see delivery times and options.

How are orders delivered?

During checkout, you can select your preferred shipping method. We dispatch orders through reliable partners like DHL, FedEx, and others to get your order to you.

Do you deliver outside India?

Yes. Fyaril delivers to most countries, with a special focus on all of Europe.

Can I get items delivered in India?

Yes, Fyaril delivers within India as well, even if you are ordering from another country.

How can I get my order faster?

Our delivery partners are chosen for speed and safety. To potentially reduce shipping time and costs, consider ordering multiple products from the same vendor at once.

Who do I contact with issues?

For any issues, including partial or damaged orders, please email us at customer.support@fyaril.com within 24 hours of delivery.

Received a Partial or Damaged Order?

Please contact us immediately. To ensure your claim is processed successfully, please follow these steps:

What to Do:

  • Contact support within 24 hours of delivery.
  • Provide a short description of the issue.
  • Take clear photos of the damaged package and items.
  • Keep the original packaging for 3-4 days in case we need to inspect it.

A Refund May Not Be Possible If You:

  • Fail to provide information or photos.
  • Report the issue after the 24-hour window.
  • Use the item for which the claim is being raised.
  • Dispose of the packaging before the investigation is complete.

The Fyaril Promise

We are consciously working around the clock to fulfil our promise to you by delivering high-quality products on time. We aim to build a bridge of trust between you, our vendors, and our platform.